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Your Service Up and Running
Activation and Support
We ensure the service you receive matches the specifications of your order.
Say goodbye to the hassle of multiple support channels and language barriers. Experience top-notch support from your very first interaction.
Your Service Up and Running
Activation and Support
We ensure the service you receive matches the specifications of your order.
Say goodbye to the hassle of multiple support channels and language barriers. Experience top-notch support from your very first interaction.
Service Activation
After the physical deployment of your service is completed, our team will proceed with the activation process to ensure a seamless transition to your new network infrastructure. This includes the installation and configuration of equipment, tailored to the specific requirements of your service type.
Once the activation is complete, we will provide you with a comprehensive document that outlines all the specifications of your service, including equipment details and IP configurations, if applicable. You will have the opportunity to review and accept this document, ensuring that everything is in line with your expectations.
From this point onwards, our dedicated support team will be your primary point of contact, available 24/7 to assist you with any inquiries or help you may need. We are committed to providing prompt and reliable support to ensure the ongoing success of your network connectivity.
Your Connectivity Process Now Fully Automated
✓ Constant support from our provisioning team throughout the process, ensuring timely updates and predictable completion.
✓ Installation and configuration customized to meet the specific requirements of your service.
✓ Easily track the progress and status of all your orders in a single customer portal.
✓ Review and accept your specifications document for seamless service implementation.
Technical Support
Technical support is a critical aspect of network management. When incidents occur, contacting multiple partners for each service, using different methods and languages, and waiting on hold for basic checks can be time-consuming and costly. In addition to your activation document, we will provide you with a clear and straightforward escalation matrix, ensuring that any critical issue is promptly addressed and resolved, starting from your first outreach.
LatWan simplifies your support experience by consolidating all your support needs under one dedicated technical support team, your primary point of contact available 24/7 to assist you with any inquiries or help you may require. You can easily reach out to our support team through the Support page, conveniently located on your Customer Portal.
We are committed to providing prompt and reliable support to ensure the ongoing success of your network connectivity. Whether your services are located in a mining facility in Peru or the city center of Sao Paulo, our single Support Portal and Team manages all of your tickets, 24/7.
Streamline Your Support Experience with a Single Channel
✓ One unified portal, email and phone number for all your services.
✓ Focus on resolution from your first outreach.
✓ Adherence to SLAs and clear escalation matrix.
✓ Coming soon: Monitor all your services from Your customer portal.
Streamline Your Support Experience with a Single Channel
✓ One unified portal, email and phone number for all your services.
✓ Focus on resolution from your first outreach.
✓ Adherence to SLAs and clear escalation matrix.
✓ Coming soon: Monitor all your services from Your customer portal.
Discover our automation alternatives designed specifically for high-volume customers across Brazil and Latin America, providing greater efficiency and convenience in your procurement process.